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Entries in methods (6)

Tuesday
Sep102013

The Fallacy of Carrots and Sticks

Why our focus on the individual is misplaced

In business and society we are taught about the importance of individual motivation. When business planners try to identify appropriate motivational levers to provoke desired behaviors, they usually consider a trade-off between the positive, the 'carrot', and the negative, the 'stick'. The donkey analogy is commonly used to illustrate this situation. Our goal is to get a donkey to move, and we craft our options based on the psychology of motivation, thus resorting to the tasty carrot or the nasty stick.

And yet the donkey rarely finds himself alone. There are often other donkeys in the field. These other donkeys provide a powerful reference frame for the donkey we are trying to persuade. In a business situation the equivalent of 'the other donkeys' is also a motivation in itself, quite possibly overpowering any individual motivational factors that might be present.

The growing use of behavioral psychology is bringing benefits in terms of more human solutions to tricky problems. However, we believe that the focus on individual psychology is mistaken. We do not need to understand or address the motivations of the vast majority of people on the level of the individual. Instead we need to revisit our definition of motivation and add in a separate social element: people follow other people (or donkeys).

The good news is that this rule greatly simplifies the world and reduces the complexity of the problems we face in human persuasion. Donkeys follow, people follow. And with that rule we can start to design solutions that spread and scale more effectively.

Wednesday
Nov162011

*New* Lectures & Workshops on "Science of Spread" available

Interest is growing in understanding how ideas, behaviors, and products and services spread. We have now designed a variety of Learning Formats to introduce you to the Science of Spread™.

Spread is a specialist discipline, a new discipline, one that can have a huge positive impact for all organizations. Even if some of the techniques can be guessed, it is complex and broad enough to require specialist insight and knowledge. Our Learning Sessions are designed to provide individuals and organizations with the knowledge they need to design effective spread programs, based on solid scientific understanding and real-life cases.

Yes, you can keep muddling your way through. But, how much better would it be to know what you are doing?

Give us a call if you are looking for a workshop or lecture for an internal event, a conference or a university course, delivered by an experienced and engaging speaker.

See the document below for more details.

Wednesday
Nov172010

The Spooky Maths of Coincidence

If there are thirty people in a room, what is the percentage likelihood that two or more people share a birthday?

Less than 5%? ... 10-25? ... 25-50%? ... over 50%?

If you are like half of the population (well, at least like the 130+ executives and investment professionals who gave this answer in our LinkedIn poll as shown below), you would vote for less than 10%. That is what our instinct tells us. If my birthday is the third of March (which it is), that's 1/365 odds, surely...

Orcasci Birthday Problem poll results - by answer

Orcasci Birthday Problem poll results - by job function

And yet, this ego-centric view of the world is actually completely and utterly wrong - by an order of magnitude. The correct answer is …71%! And you only need 23 people in a room to get a 50:50 chance of a match.

The Birthday Problem Logic

When we intuit our answer, we start from our own ego-centric view and extrapolate. This, though, is the wrong mathematical approach for solving the problem. Instead of it being a "small math" problem, it is a "large math" problem. We need to work out for each member of the group the probability of a match with the remaining members. Instead of dividing the odds, we need to add them up (for more info, check the Wikipedia entry on the Birthday Problem). And counter-intuitively we find that the spooky maths of coincidence takes hold at scale.

I have been intrigued for a long time by the weird effects of numbers at scale, particularly on the human level when lots of people gather together in some way. My work on Collective Intelligence and Idea Management at Imaginatik was based on the practical application of this insight. And at Orcasci we are taking it to the next level in its application in the Science of Spread™.

One of the techniques we have used to scale our activities, starting with personal, one-on-one connections, exploits the strange nature of coincidence. An example would be going to a conference and telling twenty strangers that you have a plan to "change the regime of North Korea for better".

What are the odds that any one of the twenty people would be able to help (as opposed to laughing or switching topics)? The odds of a match are astronomically low. The same is true if you ask a hundred people - low, low, low. You can boost it dramatically in certain ways, though, such as by going to a conference on North Korea. To some, that sounds like cheating the system. Well, so what? If your end goal is making a connection, then you change your tactics to "fish where the fish are".

The Coincidence Problem of 10 Conversation Domains

Let’s look at another example of coincidence. Imagine that each of us has a set of, say, ten "conversation domains". They might be e.g. where you were born, your job, your education, where you live, where you are about to travel to or have just come from, and what hobbies you have.

Within each domain, there will be hundreds and thousands of options. For example, there are over 200 countries. And there are many, many professions.

An individual will therefore have a "life set" of options, clustered into these ten domains. That could be several thousand total options, out of a total world set of millions.

The Coincidence Problem can now be stated in two versions:

  • The first version is: What are the odds that two people, selecting ten options from their life set each, find a match?
  • And the second version: In a group of, say, five people, each person talking to each of the other four, what are the odds that any pair match takes place?

It intuitively seems as though the odds of the first version being true should be low. I'm struggling with the actual probability maths on both of the problems, mainly because I am weak on some aspects of Quantitative Methods I seem to have skipped at university. (If you personally can help - or know someone who is strong in probability and would be willing to help ;) - can you please email me, Mark Turrell?)

It is not hard to recall your own experiences of going to a party or networking event and sharing ten such items. Admittedly you might not be listening to the other person, and some people have a slightly annoying habit of only sharing their own list, adding a bunch more, and then not listening to the other person. Still, in an evening you quite often come home amazed at the coincidences that emerge.

One important point is that many options and domains are connected. For example, a country might be your country of birth, where you studied, where you have just visited, where your partner is from. That makes "country" or locations in general a pretty easy option to key off. In this concept, one option opens up a new set of related options, all of which increase the odds of finding a match.

Some options are clustered together. In this, if you do one thing, you probably do several other related things. Again, this boosts the odds of a coincidence match.

A high proportion of people are psychologically programmed to like making connections, and most people go out of their way to find associations. This encourages people to find a match, even if the link between options might seem slight.

One can imagine developing this theory further to consider strong and weak matches. A strong match would be a 100% connection between what is expressed by the parties as their option, such as "Did you do your MBA at XYZ school?" - "Yes! That's amazing!" A weak match is less content-specific, such as "I also did post-graduate studies". It is easier to find a match with weakly defined options, and deeply spooky on the occasions when you meet someone with a strong match.

Sales people and consultants often get training on how to prompt this matching effect. As people prefer doing business with people they can associate with, these connections become very important for potential business, and the faster and easier one can make connections the better.

In my personal experience (and I get out and talk to people a lot) the matching rate is about 35%, that being finding a match in 1 in 3 interactions. I am sure that my stats are skewed, because I like coming up with near-random-seeming options that provoke, startle and help me stand out from the crowd (it's a handy tactic). More often people stick to the basics of communication, covering classic topics of job, birth place, holidays, etc. On balance, without more research, I'd be comfortable thinking that the odds of any two people finding a match are between 15-25%.

In terms of the second version of the Coincidence Problem, which looks at a group of five people, this involves taking the probability of the first version, and doing the "birthday problem maths". The odds of any pair match being created are very high, so much so that a group of people cross-sharing will find a large number of matches.

Where this then becomes very interesting is trying to force very weird connections being made. What are the odds that the person you are talking to has produced a movie, has dissected a brain or knows Chinese?

What you learn for your next networking event, and it is a sure-fire tactic, is that you need to share ten things with lots and lots of people. And encourage others in a group to start sharing.

The Orchid Model: Helpers

A final thought - and there is a lot more detail we could get into, but for the sake of brevity we'll chop it off here. Some people are naturally inclined to be connectors. In my work at Imaginatik on the importance of personality styles in innovation, the model I developed, called the Orchid Model, recognized that around a quarter of the population are "Helpers", social connectors.

To boost the odds of having connections made, connectors are fabulous as they open up their network of remembered contacts and possible connections for you, without requiring the effort of having to meet the non-connected folk.

Monday
Oct252010

Putting flesh on the bones of our Methodology

One of the most fun phases in developing a new business is the creation of new tools and methods. We start with a basic 'skeleton' of a structure, and gradually find the pieces to start putting flesh on the bones, and finally clothes on the body.

We only started the company actively in September 2010, based on almost two decades of foundational work. Our current stage is fleshing out the bones, and to do that we like working on real-life projects. We also like synthezising inputs and conclusions from a wide range of projects, hence we have been working e.g. on movies (see Iron Doors case study) and engagement platforms for the arts (see AEP Platform case study) at the same time.

It is unbelievably fun approaching a new assignment, digging into psychology and neurology research, investigating what already exists on a topic, and piecing together the elements that can make a brand new 'spread' solution. (We are looking for interns to work on projects - mostly remotely, unless you're on one of our trip-routes - so mail us at info@orcasci.com). We are rapidly building a very robust method (the skeleton), and putting the muscle on the bones with tactics and techniques.

We plan to continue this process as a core part of our business. Gradually we are building solution 'templates' that can be adapted and reused across client projects. And, as we love innovation and new things, we will continue to work on first-of-a-kind projects to expand our knowledge and give us the opportunity to help even more clients spread good things.

Thursday
Oct212010

Observation on 'Behavioral Science versus Psychology'

Core to our strategy and marketing work at Orcasci is the use of scientific methods to understand the background to a situation, and to use elements of science to craft straightforward solutions to client problems. As part of our approach, we start a review of relevant scientific research at an early stage in our projects, to provide insights and guide solution development.

We recently worked on the Iron Doors movie project designing a marketing strategy and plan to create buzz around a new independent psycho thriller. Naturally, upon winning the assignment, we started to research an obvious topic, the psychology of horror movies.

Whilst we won't go into detail on this research here, the results of which are in part proprietary information for us, we did observe a clear delineation between behavioral science research and the writings of psychologists and psychiatrists. The key difference consisted of the amount of guesswork regarding the hypotheses explaining behaviors, and the level of validation to test these hypotheses.

It is quite easy to develop and test theories in physical sciences, like physics or biology. It is quite hard to do this in social sciences, like psychology. However, just because it is hard, psychologists and psychiatrists should not neglect to apply the scientific method of hypothesis generation and testing, and one certainly should be wary of publishing 'research' lacking any formal testing unless one attaches a big 'WARNING' sign to the research paper or blog post. It is easy to get lulled into believing a beautifully written, plausible research paper and forget that very often it has no proven basis in reality or fact.

We can imagine a branch of Orcasci dedicated to working on testing out some important hypotheses, in collaboration with universities and other research groups. With Internet tools, the cost of doing some types of research has dropped dramatically, and we will take advantage of this to generate more credible answers to some of the world's behavioral science challenges.

We are great fans of Richard Wiseman's work on Quirkology. Amongst his classic projects is his work to discover the world's funniest joke (and we've anecdotally tested it out - it seems to work). Our research and findings are likely to be at the fun, human end of the spectrum of psychological research, rather than hardcore topics like depression or socially deviant behavior.

We will also start soliciting research questions from the general public - to help build up our knowledge base, and to share fun insights (great for dinner-table conversations).

But in the meantime we continue to research what already exists in our target domains, and read the research and views out there on the Internet and in publications with a skeptical eye. We hope you remember to do the same.